![]() Make sure that the user account can access the FTP server.Ĭheck the connection parameters in the application settings. User account authentication error on FTP server. If you are downloading from Kaspersky Lab servers, try downloading the updates once again.Ĭheck your connection settings, the availability of update sources, and the list of sources in the application settings.Ĭonnection has been closed by remote hostĬheck the connection channel and start the update again.Ī large number of connections to the update source. If you are downloading from a local source, check the assigned databases are correct. The requested index file does not exist in the update source. File is not valid XML structure or does not exist The operation being performed by the application was stopped by the user. The user account running the application does not have permission to access the update source, or create or modify the temporaryFolder or Updates folders. Internal application error while processing files. If you are updating from a local source, update the databases on it from the Kaspersky Lab servers and try again. Make sure the full application path (both graphical and console versions) contains Latin characters only.Įrror verifying database or patch file signature. The error may occur when Kaspersky Update Utility and Kaspersky Lab applications download updates simultaneously. If you are updating from a local source, check the assigned databases are correct. The application did not download updates for all components.ĭownload the updates once again. The Updates folder contains the same set of databases as the update source. The update source specified in the settings doesn’t contain any updates.Ĭheck the parameters in the application settings or in the updater.ini file. No source contains valid update files or source list is not configured The requested file does not exist in the update source. There is no such file or folder in the update source. ![]() The user account running the application does not have permission to access the update source. The application cannot locate the requested file or folder in the update source. ![]() The user account running the application does not permission to access the update source, or to create or modify the temporaryFolder or Updates folders. The application cannot access the files in the update source or copy files into the folder. The user account running the application does not have the permissions to create or modify these folders. The application cannot create the temporaryFolder or Updates folders. The table below contains error messages that may appear in Kaspersky Update Utility for Windows and Linux/FreeBSD.
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